Your data. Your controls.
TVCue has no product account or cloud library. Most app data is stored only on your TV. A provider login belongs to your provider, not to TVCue.
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Clear or pause viewing history.
Open TVCue Settings and use the viewing-history controls to pause remembering what you watch or clear saved history. This does not cancel a provider account or delete provider logs.
Local deletion is not a forensic secure-erasure guarantee for device storage, temporary memory or system-managed copies. Devices and manufacturers control their own storage behavior.
Remove a playlist.
Use source management in the app to remove a playlist and its source-owned library information. Confirm the source you intend to remove before proceeding.
Removing local source data does not delete the original playlist from its host, close a subscription or remove records already held by a provider, guide server or artwork host.
Erase the local app library.
On your Android TV or Google TV, open system Settings, find Apps, select TVCue and choose the device’s Clear data or Clear storage option. Menu labels vary by manufacturer. Uninstalling is another way to remove local app data.
This can permanently remove source credentials, catalogue data, favorites, history, resume positions, settings and local encryption keys. There is no TVCue cloud restore or portable backup feature. Keep any source details you are entitled to reuse somewhere safe before clearing data.
Request deletion of information you sent us.
Email privacy@tvcue.app, preferably from the address used for the original correspondence. Identify the message or request you want removed without including provider credentials or private playlist URLs.
We can address support information held by us, not remotely erase a library stored only on your TV. We may request proportionate information to verify your request, but never your provider password. Applicable legal, security or dispute-resolution obligations may limit deletion; we will explain an applicable limitation.
Contact independent providers, Google Play or other services directly about their records. Clearing website data removes saved browser-language preferences, not your Android app library.