TVCue for Android TV Privacy policy

About this app

TVCue (com.tvcue.app) is published by AzTech., the developer display name on Google Play. This policy covers the Android app.

TVCue is a player for content you are authorized to access. You supply your own playlists or provider account. The app does not supply channels, films, series or subscriptions, and there is no TVCue account. The app has no advertising, developer analytics, automatic crash-report upload or developer-operated app backend.

Information kept on your TV

The app stores playlist addresses, provider login details, optional User-Agent settings, source preferences, imported channel, movie and series information, programme guides, cached details, favorites, viewing history, resume positions and local appearance, browsing and update settings.

Provider login details and sensitive source records, favorites, guide records, viewing history and resume data have additional app-level encryption with keys protected by Android Keystore. Some catalogue metadata, including searchable titles and provider artwork links, is stored in app-private storage without additional app-level encryption. The whole library is not encrypted. These protections do not guarantee safety on a rooted or otherwise compromised device.

The app excludes its device-bound library data from Android cloud backup and device transfer. There is no portable backup or cloud synchronization feature. Uninstalling can permanently remove the library and its local keys. Device-level behavior is controlled by Android and your device manufacturer.

Connections to your chosen services

TVCue contacts providers, playlist servers, guide servers, media servers and artwork hosts that you choose or that your selected sources reference. Requests authenticate to a provider, import or update a library, obtain guide and title details, load series or episode information, fetch artwork and play media. Playback can request child playlists, segments, keys and related media resources.

Your provider receives the account details needed for authentication. Each server contacted can see your IP address, the requested resource, request timing and the User-Agent used for that source. Addresses can contain provider credentials or identifiers. Media requests can reveal the stream you selected to its server. These are source requests, not uploads to a TVCue analytics backend.

For eligible Xtream sources, the app can set up the provider programme guide and refresh it while the app is open. Optional automatic playlist updates default to Off and can be enabled in settings. A user-started import can continue as a foreground task after you leave its page or press Home, with non-sensitive progress and cancellation controls.

When artwork is enabled for a playlist, the app requests images from the supplied artwork hosts. Turning artwork off cancels its artwork requests and clears the memory cache. The app does not send your library to a separate recommendation or metadata service.

Providers and other selected hosts have their own terms, privacy practices and retention periods. TVCue does not control their processing or promise that they delete their records when you remove local app data.

Connection security

HTTPS uses normal TLS with platform certificate and hostname checks. The app also supports explicitly user-selected HTTP sources and resources referenced by them. HTTP traffic is not encrypted in transit and can expose source addresses, credentials and content to others on the network. Prefer HTTPS whenever your provider supports it. Local encryption on your TV does not encrypt an HTTP connection. TVCue is not a VPN and does not make requests anonymous.

Your controls and local deletion

You can edit or remove playlists, choose whether to load artwork, manage guide sources and configure optional playlist updates. Viewing-history controls let you pause remembering what you watch and clear saved history. Removing a playlist removes its source-owned library information from the app.

You can clear app data or uninstall TVCue through TV settings. We cannot remotely access or erase a library stored only on your device. Local removal, history clearing, clearing app data and uninstalling do not close your provider account or delete records held by independent providers. Contact the provider about its records.

Local diagnostics contain fixed error codes and operational counts or timings, not raw provider credentials or source addresses. TVCue does not automatically upload them.

Website and support messages

Visiting the public policy page is separate from using the app. Web hosting infrastructure receives network and request information needed to deliver and secure that page, such as IP addresses, requested pages, browser information and request times. This is not developer analytics inside the Android app. This policy page contains no analytics scripts, advertising cookies, video embeds or remotely loaded fonts.

If you email us, the publisher and email service process the email address, message, attachments and correspondence you choose to send so we can respond. Do not send provider passwords, private playlist links or unredacted screenshots of a personal library. Support does not automatically receive your app library or viewing history.

For questions about website or support-data retention, or to request access, correction or deletion of information you sent us, use the privacy contact below. Legal or security obligations may limit deletion. This does not give us access to your device-local library or control over records held by providers, Google Play or other independent services.

This website is hosted on Microsoft Azure App Service. Hosting infrastructure can retain operational logs for troubleshooting, security and hosting obligations. We do not use those logs for advertising profiles. Contact the privacy address for the applicable retention details.

The landing pages can save a language you explicitly choose as tvcue-language in browser local storage, and remember a dismissed language suggestion for the browser session. Clear site data to remove these preferences. This privacy page does not run the preference script or save a browser preference.

The separate, opt-in reviewer source serves original synthetic fixtures. It does not create user accounts or store a viewing history. Requests to it still pass through the website hosting infrastructure described above.

Contact and policy changes

Publisher: AzTech. Privacy: privacy@tvcue.app App support: support@tvcue.app Policy URL: https://tvcue.app/privacy/

When app data practices change, we will update the policy at that address and revise its effective date. This policy does not change the terms and policies of your chosen providers or app store.