A little help. Back to watching.
Setup, playback or a guide that does not look right? Start here. Support covers TVCue for Android TV and Google TV.
Start with the source and device.
Check the TV’s network connection and whether your provider account or playlist is still active. Confirm the server address and account details directly with your provider. TVCue does not sell subscriptions or restore provider accounts.
For playback issues, check whether the problem affects one title or the whole source. Available codecs, tracks, seeking and archives depend on the stream and device. Do not send a private source URL to demonstrate the issue.
Imports and programme guides.
Confirm that you selected the correct source type. A playlist link supplies live channels; Xtream supplies typed live, movie and series entries. Read the import result and any visible error code. Refresh a source only when its address and credentials are correct.
For missing guide information, check the chosen guide, channel matching and programme time offset. Listings are supplied by your source. A past guide entry does not prove that a playable archive exists.
Installation and device availability.
TVCue is available on Google Play for compatible Android TV and Google TV devices running Android 8.0 or later. Search for TVCue on the TV or open the official listing. If Google Play says it is unavailable, check the selected device and the store’s country and account eligibility; do not assume every television is supported.
A phone or tablet may open the web listing, but TVCue is a TV app, not a phone or tablet player. Where supported, the interface follows your TV language; imported provider content is not translated.
Tell us enough, without sharing secrets.
Email support@tvcue.app with the TV/device model, Android version, TVCue version, source type, steps to reproduce and the visible error message or fixed error code.
Do not include provider passwords, private playlist links, full request URLs or unredacted screenshots of a real library. Support does not automatically receive your local library or history. We cannot remotely repair or erase device-only data.
For privacy questions or requests about correspondence you sent us, use privacy@tvcue.app. For local removal, follow the data-deletion page. Providers and Google Play handle their own accounts and records.